Returns & Exchanges

At The Optic Shop, we want you to love your new look, which is why we offer a 30-day hassle-free return policy on all eyewear and accessories. If your frames aren't the perfect fit, simply return them in their original, unworn condition for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely pack your eyewear in its original case.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we recommend keeping your tracking receipt for peace of mind.

• 4.
  Receive Your Refund

  After our quality team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.